The First Mistake
Happened Before I Arrived.
Most companies never hired an independent project manager during the implementation. They let the implementation team sign off on a project that was not actually complete, because go-live is when they get paid. Training got skipped because there was no time. Documentation never got written because the project moved too fast. Now the organization is operating a sophisticated system well below its potential, and everyone is too busy to stop and address it.
That is not always a technology problem. It is not always a setup problem. Most of the time it is a combination of both, and it takes someone who understands the platform and the people side to bring it all into alignment. That is exactly what I do.
