HCM Optimization

HCM System Optimization

You Paid for the
System.
Are You Using It?

Most companies are not. And it is costing them more than they realize.

Companies invest thousands in HCM platforms like ADP and UKG then watch them collect dust while HR drowns in manual workarounds and leadership wonders why productivity has not improved, errors are still up, and overtime expenses have not moved. I audit what you have, identify exactly where the gaps are, and deliver a prioritized roadmap to optimize your HR systems, along with the resources your team needs to sustain it.

73%
of HCM and ERP implementations fail to meet their stated objectives
Panorama Consulting Group, 2025
215%
average cost overrun when implementations go wrong
Panorama Consulting Group, 2025
75%
of failures trace back to factors that were entirely preventable
Industry Research, 2025

73% of HCM and ERP implementations fail to meet their objectives, with average cost overruns reaching 215%. That is not a small problem. The top three causes, inadequate change management, poor data migration, and inexperienced teams, account for over 75% of those failures. All of it entirely preventable.

Source: Panorama Consulting Group, 2025

The Problem

The System Is Live.
The Problems Are Not Gone.

Most go-lives happen under pressure. Timelines compress, training gets shortened, and documentation gets pushed to after. The system goes live, the project closes, and the gaps stay behind.

  • Payroll errors still happening after go-live
  • HR still running manual reports the system should be generating automatically
  • Employee data living in multiple places instead of one
  • Employee and manager self-service adoption falling short of expectations, leaving HR to absorb requests the platform was built to handle
  • Reporting that is manually generated, time-consuming, or pulling inconsistent data when it should be automated and accurate
  • System capabilities that remain underutilized because they were never fully configured or communicated to the team
  • Undocumented process changes and team transitions that left gaps in institutional knowledge with no clear path for continuity

Optimization is not a one-time event. It is an ongoing commitment to ensuring your investment continues to perform as your organization evolves.

HCM Industry Best Practice
Who This Is For

You Know Something Is Off.
You Just Need Someone to Find It.

01

You are on ADP or UKG and not getting the return you expected

The system is live. The ROI is not. Your team is working with the technology less than expected and compensating with manual effort.

02

Your HR team is still doing manually what the system should be doing automatically

You invested in a platform built to reduce that workload. If your team is still buried in the same tasks, the root cause could be configuration, training, or adoption. I bring the diagnostic expertise to identify exactly where the breakdown is and the plan to address it at the source.

03

You survived high turnover or rapid growth

When teams change fast, institutional knowledge walks out the door with them. Processes shift, documentation never gets updated, and the system keeps running on settings that no longer match how your business actually operates.

04

Leadership is asking questions you cannot answer

The data exists. Accessing it should not require a time-consuming manual process. If it does, something in the system, the workflow, or the way the team is operating needs a closer look. Finding that answer is exactly what I do.

What I Do

I Come In After the Gap.
I Leave You With a Roadmap.

Companies invest thousands in HCM platforms like ADP and UKG then watch them collect dust while HR drowns in manual workarounds and leadership wonders why nothing has changed. I audit what you have, identify exactly where the gaps are, and deliver a prioritized roadmap to optimize your HR systems, along with the resources your team needs to sustain it. And because I also audit your digital infrastructure, including your careers page, LinkedIn presence, and employer brand, you get a complete picture, not just a software review.

Service Tiers

Start Where You Are.
Scale What You Need.

01
Foundation

The Audit

A comprehensive assessment of your existing HCM system, HR processes, and digital infrastructure. Delivered as a branded findings report with a clear, prioritized list of what needs attention and why.

  • HCM system utilization review
  • Process gap analysis
  • Compliance risk identification
  • Digital presence review including careers page, LinkedIn, and employer brand
  • Branded findings report with prioritized recommendations
  • Starting at $3,500 based on organization size and complexity
02
Execution

The Roadmap

Everything in Tier 1, plus full project management of executing the recommended solutions. You have the findings. Now you need an experienced hand to lead the work from recommendation to result.

  • Everything in The Audit
  • Project management of implementing the recommended solutions
  • Vendor and internal team coordination
  • Progress tracking and stakeholder communication
  • Post-implementation review
  • Quoted after audit based on scope
03
Continuity

The Retainer

Annual system optimization review, platform update briefings, and ongoing advisory support to ensure continued performance and alignment as your organization grows and evolves.

  • Annual optimization review
  • Platform update and release briefings
  • Leadership advisory sessions
  • System alignment check as business needs change
  • Starting at $1,500 per month
04
Documentation

Standard Operating Procedures and Training Materials

Custom documentation and leadership training resources built to match your actual system configuration. You train your leaders. They train their teams. The knowledge stays in the building.

  • Custom SOPs built for your configuration
  • Leadership training resources
  • Process documentation templates
  • Scoped and priced per project
The Real Story

The First Mistake
Happened Before I Arrived.

Most companies never hired an independent project manager during the implementation. They let the implementation team sign off on a project that was not actually complete, because go-live is when they get paid. Training got skipped because there was no time. Documentation never got written because the project moved too fast. Now the organization is operating a sophisticated system well below its potential, and everyone is too busy to stop and address it.

That is not always a technology problem. It is not always a setup problem. Most of the time it is a combination of both, and it takes someone who understands the platform and the people side to bring it all into alignment. That is exactly what I do.

Why Me

I Have Been in That Room.
On Both Sides of the Table.

Most HCM vendors send you a salesperson. Someone incentivized to close the deal and move on. I am not that. I am someone who has actually sat in the implementation, managed the complexity, absorbed the pressure of go-live, and cleaned up what got left behind. I know exactly where organizations cut corners because I watched it happen in real time. For over a decade inside Fortune 500 organizations, my job was not to sell the system. It was to make it work.

01

ADP and UKG Pro Certified

Platform-specific expertise, not general HR consulting. I understand how these systems work at the configuration level.

02

10 Plus Years Fortune 500 HCM Experience

Consulting, project management, and customer success across enterprise private and public sector clients.

03

Optimization and Audit Specialist

I specialize in coming in after go-live, conducting a thorough assessment of what is performing and what is not, and building a clear plan to optimize, resolve, and sustain.

04

Deliverables That Get Read

My findings reports are professionally designed for leadership consumption. Not a spreadsheet. Not a raw data dump. A document that drives decisions.

Ready to Start

Let’s Find Out What
Your System Is Actually Costing You.

Every engagement begins with a discovery conversation. A detailed review of your current systems and setup to confirm where your investment stands and what it would take to get it performing at full value.